Refund policy
RETURNS, REFUNDS & THE FUEL YOUR WILD GUARANTEE
The Fuel Your Wild Guarantee
Try us for 30 days. If it's not for you, we'll make it right.
On your first order, if you've opened a product and don't like it, we'll refund that item in full. We just ask for a quick note on what wasn't working. It helps us build better.
The guarantee covers one item, one time, per customer. If you ordered multiple products and opened more than one, we can only apply the guarantee to a single item.
Unopened product
Unopened product from any order may be returned within 30 days of delivery. Items must be unopened, unused, and in new condition in their original packaging. Refunds are processed once the returned item has been received and inspected.
Damaged, incorrect, or missing items
Let us know within 14 days of delivery and we'll work with you toward a resolution. We'll need photos of the product and packaging so we can document the issue with our warehouse and carrier.
How to start a return or claim
Email info@wildsocietynutrition.com with your order number and, where applicable, photos. Please wait for our written approval before shipping anything back. Items sent to us without prior approval cannot be processed.
Shipping costs
Original shipping charges are non-refundable. Return shipping is handled on a case-by-case basis and will be confirmed with you when your return is approved.
Refund timing
Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Not eligible
Final sale items, gift cards, and orders delivered more than 30 days ago.
Products purchased from Sprouts, GNC, Vitamin Shoppe, Whole Foods, Amazon, or TikTok Shop are subject to that retailer's return policy and cannot be refunded by us directly. Contact us and we'll help point you in the right direction.
Exchanges
The fastest path is a refund on the item you have, plus a new order for the item you want. Contact us and we'll walk you through it.
Subscriptions
Skip, pause, change, or cancel anytime from your account — no fees, no phone call required. Changes take effect on your next order provided they're made before your next scheduled billing date. Once an order has processed, it's subject to the return terms above.
Questions: info@wildsocietynutrition.com